Manager- Aftersales

Function

Harley Davidson BU

Pay Band

E4 to M2

Role

As the Manager- Aftersales you will be part of the HDBU and will report to the Lead- Aftersales.
The purpose of your role will be to manage the Hero H-D Aftersales business in his/her area of responsibility by maintaining customer satisfaction and retention through workshops with state of art Infrastructure, Manpower , Adhering to processes, Policies and guidelines set by H-D and HMCL and product support in the field through reactive and proactive corrections thereby ensuring sustainable growth in the Service Business.

A purpose driven role for you

Your key responsibilities will include, but not limited to:
1. To implement the processes and SOP’s for Service Business and customer experience and implement monitoring strategies to ensure compliance
2. Provide consistent product feedback for new models and existing models through E-Service requests or Vehicle technical report to H-D/PMG department and make loop closure for countermeasure implementation
3. To improve Manpower availability and training completion at workshops through effective utilization of Learning resources
4. Manage timely warranty submissions, processing and coordination with HMCL stakeholders for Dealer claim settlements

A Day in the life

The role exists for managing the Hero H-D Aftersales business in his/her area of responsibility by maintaining customer satisfaction and retention through workshops with state of art Infrastructure, Manpower , Adhering to processes, Policies and guidelines set by H-D and HMCL and product support in the field through reactive and proactive corrections thereby ensuring sustainable growth in the Service Business.

Academic Qualification & Experience

- B.E/B.Tech + MBA
- 10+ years of experience in Aftersales preferably with OEM

Technical Skills/Knowledge

- Technical Knowledge of H-D motorcycles and processes
- H-D Motorcycles Diagnostics skills and Master Level Certifications in Service ops and/or PAM
- Service experience on Large Capacity multi cylinder motorcycles
- Motorcycle customisation
- Presentation & Communication skills.
- Knowledge of H-D net, SAP and H-D warranty policies shall be added advantage

Behavioural Skills

- Interpersonal skills, leadership skills and Communication skills to manage dealer and H-D communications independently
- Knowhow to operate Excel, PowerPoint
- Passionate about motorcycling and customisation
- Negotiation & Conflict management

What will it be like to work for Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.

We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision “Be the Future of Mobility”, Hero MotoCorp plans to achieve its next 100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.

Read more about us.

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