Area Manager

Function

Hero Innovation Cell

Pay Band

E4 to M2

Role

Hero Hatch team is looking for a n Area Manager who can lead and manage operations in new cities with expansion.

A purpose driven role for you

Leading the operations team and help in becoming the largest two wheeler rental player across geographies, leading operations.
Research the city market to understand the local dynamics and area wise demand and thus plan according.
Responsible for sustaining and growing the city revenues and tracking the P&L
Leading the Operations team in delivering the best customer experience while having a 360-degree view from customer care to field executive safety for optimal utilization of resources
Manage the administration function and operational performance reporting, streamlining processes and systems wherever possible

A Day in the life

Responsible for managing the city team, hiring, training new recruits and assigning targets, formulating incentive plans as well as career planning for each member of the team
Build and develop strong business relationships with the concerned local public & private authorities like RTO: For registration and other required clearance processes
City & Traffic Police: Advance information on our processes, handling traffic rule violation cases etc.
Metro, Bus Stand, Airports, Railway Stations: For possible tie-ups and demand Generation
Colleges, Malls, Hospitals, Theatres: For parking space and demand generation
Define the city growth strategy and ensure on-ground execution is aligned to the same
Lead multi-layered operations teams by formulating goals, incentive programs etc.
Launch cost effective offline marketing campaigns to create awareness in the city
Should act as a team member when the same is not present
Should be a single point of contact for taking all the incoming / outgoing calls related to the project

Academic Qualification & Experience

5+ years of experience in field activities related to Shared Mobility or Automobile Business
Graduate/ Post Graduate (preferred)

Technical Skills/Knowledge

Experience of Managing Operations in any shared mobility company
Strong & relevant educational background, preferably, a post graduate.
5+ years of experience in ground operations, sales and marketing, delivering business numbers
Experience in managing a team of 10+ members
Good People management skills, managing layered in-house and external teams
Should possess - strong ownership, work ethic, willingness to get hands dirty and an attitude to get stuff done, good business sense, multitasking and prioritization abilities and the ability to handle ambiguity
Record of achieving targets - including planning, team management and execution of business plans
Ability to break down and solve complex problems through analytical excellence and business acumen
Knowledge of MS Office (MS Excel is mandatory), should be able to prepare and share reports at periodic intervals

Behavioural Skills

Communication
Stakeholder Management
Negotiation skills
Interpersonal skills

What will it be like to work for Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 25 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 130 million Indians and is now taking over the world with its manufacturing superpower.

If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Hero MotoCorp, headquartered in New Delhi, India, is the world's largest manufacturer of motorcycles and scooters for 25 consecutive years with ~$5 billion revenue. The Company's global footprint spans 52 countries across Asia, Africa, Europe, Central and Latin America with a customer base of over 130 million. The Company operates eight manufacturing facilities - six in India and one each in Colombia and Bangladesh- along with two Research and Development centres: Centre for Innovation and Technology (CIT) in India and Tech Centre Germany (TCG).
Hero MotoCorp is driving the transition to electric mobility through VIDA, powered by Hero.

Strategic alliances with Harley-Davidson and Zero Motorcycles support the design and development of premium and electric motorcycles, respectively. Further demonstrating its commitment to the EV future, the Company has made strategic investments in two- and three-wheeler EV manufacturers, Ather Energy and Euler Motors. Hero MotoCorp is the only Indian two-wheeler manufacturer listed on the prestigious Dow Jones Sustainability Index (D/SI).

Hero MotoCorp's Executive Chairman, Dr. Pawan Munjal, was named to the 2025 TIME100 Climate List of the 100 most influential leaders driving business climate action.

Beyond mobility, Hero MotoCorp is a major global promoter of sports, including golf, football, field hockey, and cricket. Hero MotoSports Team Rally is India's flag bearer in global rally racing.