Head- Enterprise Applications

Function

Digital & Information Technologies

Pay Band

M6 and above

Role

The Key purpose of this role is overall management and implementation of infrastructure and End user services support. HMCL run it’s systems in on-prem data center as well as AWS and Azure Clouds n As an Head of infrastructure, the role will be responsible for overseeing the design, implementation, and management of an organization's IT infrastructure. This includes hardware, software, networks, data centers, cloud services. The role also has to manage and operate entire end user services.

A purpose driven role for you

The role includes design, implementation and support of the infrastructure, security and network (Cloud and On Premises) either directly or with the help of vendors. Details below:

• Strategic Planning: Develop and execute a strategic vision for the organization's IT infrastructure to support current and future business needs. This involves understanding business requirements, industry trends, and emerging technologies.
• Cyber Security: Manage the Cyber Security and other infrastructure policies as set by Cyber Security team
• Team Leadership: Lead a team of infrastructure professionals, including network engineers, systems administrators, cloud architects, and other technical specialists. Provide guidance, mentoring, and professional development opportunities to team members.
• Infrastructure Deployment and Transition to cloud: Oversee the implementation and deployment of infrastructure projects and cloud transition, ensuring that they are completed on time, within budget, and according to specifications. Coordinate with cross-functional teams, such as product engineering, operations, and security teams.
• Performance Monitoring and Optimization: Monitor the performance and availability of infrastructure components, including servers, networks, storage systems, and cloud services. Identify and address performance bottlenecks, scalability issues, and security vulnerabilities.
• Vendor Management: Evaluate and select third-party vendors and service providers for infrastructure-related products and services. Negotiate contracts, manage vendor relationships, and oversee vendor performance.
• Budgeting and Resource Allocation: Develop and manage the infrastructure budget, including capital expenditures, operating expenses, and project costs. Allocate resources effectively to ensure that infrastructure projects are prioritized and funded appropriately.
• Disaster Recovery and Business Continuity: Develop and maintain disaster recovery and business continuity plans for the organization's IT infrastructure. Ensure that critical systems and data are backed up regularly and that recovery procedures are tested and documented.
• Cost Management and Optimization: Monitor cloud usage and spending to optimize costs and ensure efficient resource utilization. Implement cost management strategies such as rightsizing instances, leveraging reserved instances, and implementing automation for resource provisioning and de-provisioning.
• Cloud Migration Planning and Execution: Develop migration plans for transitioning on-premises workloads and applications to the cloud. Coordinate with cross-functional teams to execute migration projects, ensuring minimal disruption to business operations and maximizing cost savings and performance improvements.
• End User support and Service Delivery: Manage end user support and drive end user delight to ensure the effective use of IT services. Also- own service delivery for all end user service including application support, this includes managing the service desk, overseeing incident and problem resolution, leading change management, defining and monitoring service levels, and ensuring service continuity. Overall, play a key role in optimizing service delivery processes and enhancing the quality and satisfaction of IT services in alignment with organizational goals.

A Day in the life

The role includes design, implementation and support of the infrastructure, security and network (Cloud and On Premises) either directly or with the help of vendors. Details below:

• Strategic Planning
• Cyber Security
• Team Leadershipucture Deployment and Transition to cloud
• Performance Monitoring and Optimization
• Vendor Management
• Budgeting and Resource Allocation
• Disaster Recovery and Business Continuity
• Cost Management and Optimization
• Cloud Migration Planning and Execution
• End User support and Service Delivery

Academic Qualification & Experience

• B. Tech
• 12-15+ years of experience in infrastructure , cloud and end user services

Technical Skills/Knowledge

• Strong technical background and expertise in various areas of IT infrastructure, including networking, systems administration, cloud computing and data centre management
• They should be able to provide clear direction, delegate tasks, mentor team members, resolve conflicts, and foster a collaborative and high-performing team culture.
• Experience building scalable infrastructure on the cloud and On Premises
• Experience with Firewalls and Networking
• Experience with Cloud Platforms such as Amazon Web Services (AWS), Microsoft Azure
• Experience in managing Windows System Administration & Linux server operating systems and related utilities and hardware
• Experience automating system tasks and monitoring infrastructure deployment using a scripting language (Python, Ruby, Bash)
• Proficiency in project management is essential for IT infrastructure leaders to plan, execute, and manage infrastructure projects effectively.
• Proficiency in ITSM- incident management, problem management change management, Critical incident management .
• Strong understanding of cloud architecture principles and best practices. Should be able to design scalable, resilient, and cost-effective cloud solutions that meet the organization's requirements.
• Cloud Service Selection and Management: Should be familiar with different cloud service models (e.g., IaaS, PaaS, SaaS) and cloud service providers (e.g., AWS, Azure, Google Cloud). They should be able to assess the suitability of various cloud services for different use cases and effectively manage cloud resources to optimize performance and cost.

Behavioural Skills

• Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Aligns the right resources to the task at hand; foresees and plans around obstacles
• Talent Management: Has a passion for building great teams - proven ability to develop. Motivate and champions talent beyond own organization
• Innovate for Growth: Technology Evangelist. Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of cutting edge technology trends
• Lead & Adapt to Change: Thrives in a changing, dynamic environment and can drive operational efficiencies that map to changing needs.

What will it be like to work for Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 25 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 130 million Indians and is now taking over the world with its manufacturing superpower.

If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Hero MotoCorp, headquartered in New Delhi, India, is the world's largest manufacturer of motorcycles and scooters for 25 consecutive years with ~$5 billion revenue. The Company's global footprint spans 52 countries across Asia, Africa, Europe, Central and Latin America with a customer base of over 130 million. The Company operates eight manufacturing facilities - six in India and one each in Colombia and Bangladesh- along with two Research and Development centres: Centre for Innovation and Technology (CIT) in India and Tech Centre Germany (TCG).
Hero MotoCorp is driving the transition to electric mobility through VIDA, powered by Hero.

Strategic alliances with Harley-Davidson and Zero Motorcycles support the design and development of premium and electric motorcycles, respectively. Further demonstrating its commitment to the EV future, the Company has made strategic investments in two- and three-wheeler EV manufacturers, Ather Energy and Euler Motors. Hero MotoCorp is the only Indian two-wheeler manufacturer listed on the prestigious Dow Jones Sustainability Index (D/SI).

Hero MotoCorp's Executive Chairman, Dr. Pawan Munjal, was named to the 2025 TIME100 Climate List of the 100 most influential leaders driving business climate action.

Beyond mobility, Hero MotoCorp is a major global promoter of sports, including golf, football, field hockey, and cricket. Hero MotoSports Team Rally is India's flag bearer in global rally racing.